Refund policy

Effective June 1, 2025

Return Policy

We want you to love your pieces—but if something’s not quite right, here’s how returns work:

  • Returns are accepted for store credit only.

  • Items must be returned within 14 days of delivery.

  • Damaged or incorrect items must be returned within 5 days of delivery. Please see - Damaged or Incorrect Items Policy

  • Items must be unworn, unwashed, and returned in original condition with tags attached.

  • Items must have no signs of wear, altering, damage, staining, odor, deodorant, makeup, etc.

  • All white/ivory items, sale items discounted more than 40% off the original price, and clearance items are FINAL SALE and cannot be returned or exchanged.

  • We do not offer direct exchanges. If you need a different size, please purchase the correct size immediately if it’s in stock—we can’t guarantee availability later.

  • Shipping fees are non-refundable.

  • Customers are responsible for return shipping costs.

Important:
If you send returns or damaged items without prior approval, you will be responsible for shipping costs to have the item returned back to you should you want it sent back.

To start a return, we recommend you use your customer account to initiate the process. If you don’t have an account, please contact us directly at sales@kloset518.com.

Damaged or Incorrect Items

Please inspect your items when they arrive! If anything is damaged or incorrect, let us know within 5 days of delivery.

Email us at sales@kloset518.com and include:

  • Your order number

  • A clear photo of the item

  • A brief description of the issue

We’ll take care of it as quickly as possible.

Returns Processing Time

Once your return is received and inspected, please allow 5–7 business days for processing.

If your return is approved:

  • You’ll receive an email confirmation.

  • Store credit will be issued via a digital gift card sent to the email on file.

We appreciate your patience while we carefully process your return.

Response Time

For any email inquiries, please allow up to 48 hours for a response. We promise to work as quickly as possible to assist you!

Modifications/Cancellations

Orders cannot be modified or canceled once the order is processed.

Submit a return request

Customer Account Return Instructions

Click the profile icon in the store's menu or Customer Account Return

Log in to your account:

In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store and then enter a six-digit verification code.

Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.

Select a return reason and add a note for the store.

Click "Request return".

If your return request is approved, you will receive an email. After the product is returned and meets return requirements, your store credit will be issued via email used for original order.